FAQ

Any questions? Let’s get in touch.

Q:

What is the minimum order quantity (MOQ)?

The MOQ is determined by the product dimensions/size.

Q:

What is your lead time/delivery time?

Typically/Generally, it takes 30 to 35 days.

Q:

What are your payment terms?

By T/T (Telegraphic Transfer).

Q:

Are you a factory or a trading company?

We are a manufacturer/factory.

Q:

Where is your factory located?

It's located in Dongyang, Zhejiang Province.

Q:

Do you provide customization services?

Yes, we do. Customization is available.

Q:

Do you support both OEM and ODM?

Yes, we support both OEM and ODM services.

Q:

Why choose our company?

For our professional experience and advanced facilities.

Q:

What is the warranty period for the product?

The product comes with a standard warranty. Specifically, the rust-proof warranty is six months.

Q:

Will the packaging protect the products?

Yes. Our packaging meets export standards and is secure.

Q:

What's needed for a quote?

For an accurate quote, we'll need your key specs: dimensions, tolerances, hardness, surface finish, and the product's end-use application.

Q:

How can I track the project progress without visiting your facility?

A dedicated account manager will be assigned to your project/order. They will provide you with regular, proactive updates throughout the entire process.

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